Terms of Use
Payment
Payment for on-line orders may be made by Discover, MasterCard, or Visa credit or debit cards. Credit card charges will not be incurred until the shipment of the product. You will see the charge for your order on your credit card statement with our company name, My Brands Inc.
Payment may be made by money order or check by calling our Customer Service Department to place your order. Call toll-free number is 1-888-281-6400 or long distance at 585-273-8480. Orders paid by check will usually not be shipped until the funds have been verified.
Shipping
Your web order for delivery to the 48 contiguous US states will be sent by UPS Ground Delivery or DHL. UPS & DHL cannot deliver to PO Boxes, so please provide a street address.
If you require another method of delivery, or for deliveries to APO/FPO addresses, Alaska or Hawaii addresses, or international addresses, please contact us by telephone for accurate shipping charges and delivery times and to place your order. Our toll-free number is 1-888-281-6400 in the US and Canada. Elsewhere, our US number is 585-273-8480.
UPS shipping charges are calculated based on the weight of your order and the delivery zip code.
Product Availability / Special Order Items
My Brands Inc. is able to bring you a full line of products from the manufacturers with which we work. My Brands stocks in our warehouse only the fastest selling items. We strive to ship these stocked items within two business days after you place your order. Delivery time is approximately five to eight business days after shipment.
In order to supply you with the freshest products possible, much of our product offering is available by Special Order only. This means that we get the product from the manufacturer only after you place your order. Delivery for these special order items may take approximately six to eight weeks for delivery, but depending on our order cycle may take longer. You will not be charged for the product until it ships from our warehouse.
Returns
Grocery and Health & Beauty Products
My Brands Inc. will compensate our consumers for any grocery or health & beauty item that is damaged or defective. At the choice of the company, My Brands will send a no-cost replacement shipment by regular ground transportation or will credit the the purchase price of the damaged or defective product plus a portion of the shipping cost by the same method as the original payment. The consumer must call our Customer Service department within five business days of delivery to make a claim for damaged or defective items. Damaged or defective items should not be physically returned to My Brands unless the company requests it.
All Other Products
My Brands Inc. will accept returns of unopened packages of non-grocery, non-health & beauty items. Please call for a Return Authorization Number before shipping your package. The return items must arrive at My Brands Inc within 45 days of the invoice date. Items must be in resalable condition. After the returned items are received and processed by our Returns Center, the consumer will be credited for the cost of the product and sales tax (if applicable) by the same method as the original payment. Shipping charges are generally not refundable.
Special Orders
Many of My Brands Inc’s items are specially ordered for you. These special orders can be cancelled with in 72 hours. If the consumer would like to cancel after the 72 hours they may do so with a restocking charge of 50% of sale, if the item has not been shipped. If the item has been shipped and the consumer would like to return the item the consumer will be responsible for the cost of the return. The consumer will also incur the 50% of the sale plus the shipping costs.
Returned Check Policy
If paying by check My Brands Inc. will not ship product until check has cleared. Returned checks due to non-sufficient funds will incur a $35 returned check fee which the customer will have to pay in addition to the original fees by credit card, money order or cashiers check. If payment is not made with in one week the debt will be turned over to a collection agency.
Disputed Credit Card Policy
If paying by credit card and consumer disputes claim for no fault of My Brands Inc., My Brands Inc. will add a $20 chargeback fee when reprocessing the credit card. The $20 is a fee that is charged to My Brands Inc. by the processing bank.
Sales Tax
Appropriate sales tax will be charged on taxable items and shipping charges when these products are shipped to an address in the state of New York.
Warrantees
Note: Manufacturer's warrantee applies. No additional warranties are implied or extended.
Cancelation Policy
Orders may be cancelled within twelve hours of placement. If you are having any trouble cancelling your on-line order, please call our Customer Service office toll-free at 1-888-281-6400. There will be no fee to cancel an order that has not yet been processed by our Customer Service department.