Payment
Payment for on-line orders
may be made by American Express, Discover, MasterCard, or Visa credit or debit
cards. Credit card charges will not be incurred until the shipment of the
product. You will see the charge for your order on your credit card statement
with our company name, My Brands Inc.
Payment may be made by
money order or check by calling our Customer Service Department to place your
order. Please call our toll-free number at 1-888-281-6400 or at 585-273-8480 for local calls.
Orders paid by check will not be shipped until the funds have been verified.
In Stock Products & Back Order Products
If the product(s) that you are ordering are listed as “in stock”, the inventory
for your order will be reserved at checkout and an authorization will be held
on your credit or debit card. If you are ordering “backordered” product(s) we
will make every effort to obtain inventory to fill your order within six weeks.
Credit or debit card authorizations for back ordered items will be obtained
from your bank at the time inventory becomes available for your order.
Debit & Credit Card Authorization
At the time that inventory
is available for your order My Brands will electronically obtain authorization
from your credit card or debit card that is equal to the total sum of your
order. This is to ensure that the card is active and there are sufficient funds
to cover your purchase.
Although the authorization will temporarily reduce
the account’s available line of credit by order total value, no charges have
been posted.
Once authorization is
received, the actual charge will appear on your account on the day your order
is shipped.
Some banks have been known to hold the initial authorization
open on your account for 7-10 business days. It may appear that My Brands has
charged your account twice. Please contact your bank or card company to
learn how long they hold these authorizations that may reduce your available
balance.
If Your Card Declines
If you receive notification from us that your card authorization is declined,
please do not reenter your order but call Customer Care at 888-281-6400. For
your protection you will not be able to go back and change your credit card
information on your initial order.
Returned Check Policy
If paying by check My Brands Inc. will not ship product until check has
cleared. Returned checks due to non-sufficient funds will incur a $35 returned
check fee which the customer will have to pay in addition to the original fees
by credit card, money order or cashiers check. If payment is not made with in
one week the debt will be turned over to a collection agency.
Disputed Credit Card Policy
If paying by credit card and consumer disputes claim for no fault of My Brands
Inc., My Brands Inc. will add a $20 chargeback fee when reprocessing the credit
card. The $20 is a fee that is charged to My Brands Inc. by the processing
bank.
Shipping
Your web order for delivery
to the 48 contiguous US states will be sent by UPS Ground Delivery or USPS.
UPS cannot deliver to PO Boxes, so please provide a street address.
UPS shipping charges are calculated based on the weight of your order and the delivery zip code.
Product Availability / Special Order Items
My Brands Inc. is able to bring you a full line of products from the manufacturers with which we work. My Brands stocks in our warehouse only the fastest selling items. We strive to ship these stocked items within two business days after you place your order. Delivery time is approximately five to eight business days after shipment.
In order to supply you with
the freshest products possible, much of our product offering is available by
Special Order only. This means that we get the product from the manufacturer
only after you place your order. Delivery for these special order items may
take approximately four to six weeks for delivery, but depending on our order
cycle may take longer. You will not be charged for the product until it ships
from our warehouse.
For more accurate
information on products, delivery dates or availability please contact My Brands
by e-mail at
customercare@mybrands.com
or by telephone on our toll free number 1-888-281-6400.
Returns
Grocery and Health & Beauty Products
My Brands Inc. will
compensate our consumers for any grocery or health & beauty item that is
damaged or defective. At the discretion of My Brands, we will send a no-cost
replacement shipment by regular ground transportation or will credit the purchase
price of the damaged or defective product plus a portion of the shipping cost
by the same method as the original payment. The consumer must call our Customer
Service department within five business days of delivery to make a claim for
damaged or defective items. Damaged or defective items should not be physically
returned to My Brands unless the company requests it.
All Other Products
My Brands Inc. will accept returns of unopened packages of non-grocery, non-health & beauty items. Please call for a Return Authorization Number before shipping your package. The return items must arrive at My Brands Inc within 45 days of the invoice date. Items must be in resalable condition. After the returned items are received and processed by our Returns Center, the consumer will be credited for the cost of the product and sales tax (if applicable) by the same method as the original payment. Shipping charges are generally not refundable.
Special Orders
Many of My Brands Inc’s items are specially ordered for you. These special orders can be cancelled with in 72 hours. If the consumer would like to cancel after the 72 hours they may do so with a restocking charge of 50% of sale, if the item has not been shipped. If the item has been shipped and the consumer would like to return the item the consumer will be responsible for the cost of the return. The consumer will also incur the 50% of the sale plus the shipping costs.
Sales Tax
Appropriate sales tax will be charged on taxable items and shipping charges when these products are shipped to an address in the state of New York.
Warrantees
Note: Manufacturer's warrantee applies. No additional warranties are implied or extended.
Cancellation Policy
Orders may be cancelled within twelve hours of placement
with no penalties. You may not cancel your order on-line or by e-mail,
please call our Customer Service office toll-free at 1-888-281-6400,
Monday through Friday 9:00 am to 8:00pm EST. There will be no fee to
cancel an order that has not yet been processed by our Customer Service
department.