Online Grocery, Gourmet Foods, Specialty Foods - My Brands   888-281-6400 or 585-273-8480

Payment for on-line orders may be made by American Express, Discover, MasterCard, or Visa credit or debit cards. Credit card charges will not be incurred until the shipment of the product. You will see the charge for your order on your credit card statement with our company name, My Brands Inc.

Payment may be made by money order or check by calling our Customer Service Department to place your order. Please call our toll-free number at 1-888-281-6400 or at 585-273-8480 for local calls. Orders paid by check will not be shipped until the funds have been verified.

In Stock Products & Back Order Products
If the product(s) that you are ordering are listed as “in stock”, the inventory for your order will be reserved at checkout and an authorization will be held on your credit or debit card. If you are ordering “backordered” product(s) we will make every effort to obtain inventory to fill your order within six weeks. Credit or debit card authorizations for back ordered items will be obtained from your bank at the time inventory becomes available for your order.

Debit & Credit Card Authorization
At the time that inventory is available for your order My Brands will electronically obtain authorization from your credit card or debit card that is equal to the total sum of your order. This is to ensure that the card is active and there are sufficient funds to cover your purchase. Although the authorization will temporarily reduce the account’s available line of credit by order total value, no charges have been posted.

Once authorization is received, the actual charge will appear on your account on the day your order is shipped. Some banks have been known to hold the initial authorization open on your account for 7-10 business days. It may appear that My Brands has charged your account twice. Please contact your bank or card company to learn how long they hold these authorizations that may reduce your available balance.

If Your Card Declines
If you receive notification from us that your card authorization is declined, please do not reenter your order but call Customer Care at 888-281-6400. For your protection you will not be able to go back and change your credit card information on your initial order.

Returned Check Policy
If paying by check My Brands Inc. will not ship product until check has cleared. Returned checks due to non-sufficient funds will incur a $35 returned check fee which the customer will have to pay in addition to the original fees by credit card, money order or cashiers check. If payment is not made with in one week the debt will be turned over to a collection agency.

Disputed Credit Card Policy
If paying by credit card and consumer disputes claim for no fault of My Brands Inc., My Brands Inc. will add a $20 chargeback fee when reprocessing the credit card. The $20 is a fee that is charged to My Brands Inc. by the processing bank.



Your web order for delivery to the 48 contiguous US states will be sent by UPS Ground Delivery or USPS. UPS cannot deliver to PO Boxes, so please provide a street address.

UPS shipping charges are calculated based on the weight of your order and the delivery zip code.



My Brands Inc. is able to bring you a full line of products from the manufacturers with which we work. My Brands stocks in our warehouse only the fastest selling items. We strive to ship these stocked items within two business days after you place your order. Delivery time is approximately five to eight business days after shipment.

In order to supply you with the freshest products possible, much of our product offering is available by Special Order only. This means that we get the product from the manufacturer only after you place your order. Delivery for these special order items may take approximately four to six weeks for delivery, but depending on our order cycle may take longer. You will not be charged for the product until it ships from our warehouse.

For more accurate information on products, delivery dates or availability please contact My Brands by e-mail at customercare@mybrands.com or by telephone on our toll free number 1-888-281-6400.



Grocery and Health & Beauty Products
My Brands Inc. will compensate our consumers for any grocery or health & beauty item that is damaged or defective. At the discretion of My Brands, we will send a no-cost replacement shipment by regular ground transportation or will credit the purchase price of the damaged or defective product plus a portion of the shipping cost by the same method as the original payment. The consumer must call our Customer Service department within five business days of delivery to make a claim for damaged or defective items. Damaged or defective items should not be physically returned to My Brands unless the company requests it.

All Other Products
My Brands Inc. will accept returns of unopened packages of non-grocery, non-health & beauty items. Please call for a Return Authorization Number before shipping your package. The return items must arrive at My Brands Inc within 45 days of the invoice date. Items must be in resalable condition. After the returned items are received and processed by our Returns Center, the consumer will be credited for the cost of the product and sales tax (if applicable) by the same method as the original payment. Shipping charges are generally not refundable.

Special Orders
Many of My Brands Inc’s items are specially ordered for you. These special orders can be cancelled with in 72 hours. If the consumer would like to cancel after the 72 hours they may do so with a restocking charge of 50% of sale, if the item has not been shipped. If the item has been shipped and the consumer would like to return the item the consumer will be responsible for the cost of the return. The consumer will also incur the 50% of the sale plus the shipping costs.



Appropriate sales tax will be charged on taxable items and shipping charges when these products are shipped to an address in the state of New York.



Note: Manufacturer's warrantee applies. No additional warranties are implied or extended.



Orders may be cancelled within twelve hours of placement with no penalties. You may not cancel your order on-line or by e-mail, please call our Customer Service office toll-free at 1-888-281-6400, Monday through Friday 9:00 am to 8:00pm EST. There will be no fee to cancel an order that has not yet been processed by our Customer Service department.